A study of employee acceptance of artificial intelligence technology

Purpose This study aims to reveal the role of artificial intelligence (AI) in context a front-line service meeting understand how users accept AI technology-enabled service. Design/methodology/approach collected 454 Korean employees through online survey methods and used hierarchical regression test hypothesis empirically. Findings In results, first, clarity user AI's roles, user's motivation adopt AI-based technology ability adoption increases their willingness technology. Second, privacy concerns related use weakens relationship between And, trust strengthens Originality/value is first one ?? ???? ?????????????????????????????????????????????????? ?????/??/?? ?????????????454?????????????????????????????????? ???? ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??????/?? ?????????????????????????????????????????????????????